Terms of service

Last updated: September 4, 2026

OVERVIEW

This website and online store are operated by Individual Entrepreneur Nizam Kenzhebekovich Duisheev, trading as ChillZone ("ChillZone", "we", "us", or "our"). Our registered address is 49 Toktogul Street, Birdik Village, Dostuk Aiyl Aimak, Alamudun District, Chuy Region, Kyrgyz Republic.

ChillZone offers furniture, lighting, rugs, wall art, home decor, and related products through https://www.chillzonehome.store (the "Website"). The Website, together with its content, features, customer accounts, checkout, products, and related services, is referred to in these Terms as the "Services".

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service (the "Terms") apply when you visit, interact with, or purchase through the Services. The following policies form part of these Terms:

- Privacy Policy: https://chillzonehome.store/policies/privacy-policy
- Shipping & Delivery Policy: https://chillzonehome.store/policies/shipping-policy
- Return & Refund Policy: https://chillzonehome.store/policies/refund-policy
- Contact Information: https://chillzonehome.store/policies/contact-information

If a specific policy conflicts with a general provision of these Terms, the specific policy will govern the subject it addresses. Nothing in these Terms or our policies limits any mandatory consumer right or other protection that cannot lawfully be excluded.

By using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, you should not use the Services.

SECTION 1 - ELIGIBILITY, ACCESS, AND ACCOUNTS

You must be legally capable of entering into a binding contract in your place of residence to place an order. If you permit a minor to use the Services, you are responsible for supervising that use to the extent permitted by law.

You may be required to provide information such as your name, email address, telephone number, billing address, shipping address, and payment information. You agree that information you provide will be accurate, current, and complete and that you are authorised to provide it.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account, except where the activity results from a breach for which ChillZone or its service provider is responsible. You must not sell, transfer, assign, or license your account to another person.

SECTION 2 - PRODUCTS AND MADE-TO-ORDER ITEMS

We make reasonable efforts to describe and display products accurately. Product colours and appearance may vary slightly depending on lighting, photography, screen settings, materials, and natural variations. This does not affect your rights where a product is defective, incorrect, unsafe, materially different from its description, or otherwise not in conformity with the contract.

Product specifications, available variations, prices, and availability may change before an order is accepted. Changes will not alter the agreed terms of an order that we have already accepted unless you expressly agree or applicable law permits the change.

Many ChillZone products are produced or prepared after an order is placed. Where a product is made to order, customised, oversized, or subject to an extended processing or delivery period, the relevant information will be displayed on the product page, during checkout, or otherwise communicated and agreed before the order is accepted.

A product is not treated as personalised merely because the customer selected a standard colour, size, material, or variation offered on the product page. Return exclusions for products made to a customer's individual specifications or clearly personalised products apply only where permitted by law and are described in our Return & Refund Policy.

We may discontinue products or limit quantities before accepting an order. Mandatory rights relating to product conformity, safety, repairs, replacements, price reductions, and refunds remain unaffected.

SECTION 3 - ORDERS AND CONTRACT FORMATION

Submitting an order is an offer to purchase the products shown in the checkout at the displayed total price. An automated acknowledgment that we received your order does not necessarily mean that the order has been accepted.

An order is accepted when ChillZone sends an order confirmation expressly confirming acceptance, begins fulfilment, or otherwise confirms acceptance in a manner recognised by applicable law. Payment authorisation or receipt of funds may occur before final acceptance. If we decline an order after payment has been authorised or collected, we will cancel or refund the relevant amount to the original payment method without undue delay.

We may decline an order before acceptance for legitimate reasons, including product unavailability, an obvious pricing or description error, inability to deliver to the provided address, suspected fraud, payment failure, or a legal or regulatory restriction. We will notify you using the contact details provided with the order.

Please review product choices, quantities, contact details, delivery address, and the order total before submitting an order. Requests to change or cancel an order are handled according to our Return & Refund Policy. Nothing in this section limits a statutory right of cancellation, withdrawal, or refund.

Unless we agree otherwise, products are sold for personal or household use and not for commercial resale or export.

SECTION 4 - PRICES, PAYMENT, TAXES, AND DUTIES

Product prices, discounts, and promotions may change before an order is accepted. The complete order total, including applicable delivery charges and taxes collected at checkout, will be shown before you submit payment.

Payments are processed securely by Shopify and third-party payment providers. Available payment methods are displayed at checkout and may depend on your location, currency, device, order value, and the provider's eligibility requirements. ChillZone does not normally receive or store complete payment card numbers, card security codes, or full online-banking credentials.

You represent that you are authorised to use the selected payment method and that the payment and billing information you provide is accurate. Payment may be subject to authorisation, authentication, fraud screening, or other checks by the payment provider or issuing bank.

Orders covered by our Shipping & Delivery Policy are shipped on a Delivered Duty Paid (DDP) basis. Applicable customs duties, import taxes, import VAT, customs-clearance charges, and brokerage fees are included in the final amount shown before the order is placed or are paid by ChillZone or its shipping partner. If a carrier or customs authority unexpectedly requests an additional import payment, contact support@chillzonehome.store before paying it.

If an obvious pricing error is discovered before acceptance, we may contact you to confirm the correct price or decline the order. If an error is discovered after acceptance, we will handle it in accordance with applicable law and will not remove any mandatory consumer right.

SECTION 5 - SHIPPING AND DELIVERY

Shipping destinations, processing periods, estimated delivery times, shipping charges, tracking procedures, DDP terms, delivery restrictions, and procedures for delayed, damaged, or missing shipments are described in our Shipping & Delivery Policy.

Products may be shipped directly by approved suppliers or fulfilment partners. Items from the same order may be dispatched separately, arrive in multiple packages, and have different tracking numbers. ChillZone remains the seller responsible for the customer's order even when a supplier or fulfilment partner dispatches the product directly.

Processing and delivery estimates are not guaranteed appointment dates unless ChillZone expressly confirms a guaranteed date in writing. For European Union orders, delivery will take place without undue delay and no later than 30 calendar days after the contract is concluded unless a different period is clearly disclosed and agreed before purchase.

Risk of loss or damage remains with ChillZone until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the order. If the customer independently appoints a carrier that ChillZone did not offer, risk may pass when the order is handed to that carrier, as permitted by applicable law.

Customers are responsible for providing a complete and accurate delivery address and contact information. Any customer responsibility for additional costs caused by incorrect information, failed delivery attempts, or failure to collect an order is subject to our Shipping & Delivery Policy and applicable law.

SECTION 6 - CANCELLATIONS, WITHDRAWAL, RETURNS, AND REFUNDS

The procedures and conditions for order cancellations, voluntary returns, European Union withdrawal rights, return shipping, exchanges, and refunds are described in our Return & Refund Policy.

Customers may request a voluntary return within 30 days after receiving an item, subject to the conditions and lawful exclusions in that policy. European Union consumers generally have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods without giving a reason.

Products made specifically to a customer's individual specifications or clearly personalised products may be excluded from change-of-mind returns where permitted by law. Selecting a standard variation offered on the product page does not by itself make a product personalised.

Return exclusions do not remove rights relating to products that are damaged, defective, incorrect, incomplete, unsafe, materially different from their description, or otherwise not in conformity with the contract.

Refunds are issued to the original payment method unless the customer expressly agrees otherwise or applicable law provides otherwise. Timing, permitted deductions, treatment of delivery charges, and return-cost responsibility are governed by the Return & Refund Policy and applicable law.

SECTION 7 - DAMAGED, DEFECTIVE, INCORRECT, OR NON-CONFORMING PRODUCTS

Customers should inspect products as soon as reasonably possible after delivery and contact support@chillzonehome.store if an item is damaged, defective, incorrect, incomplete, unsafe, or materially different from its description. Prompt reporting helps us investigate with suppliers and carriers but does not automatically remove mandatory rights.

Depending on the circumstances and applicable law, available remedies may include missing parts, repair, replacement, collection, price reduction, partial refund, or full refund. ChillZone bears reasonable return or collection costs where a product is defective, damaged in transit, incorrect, incomplete, or materially different from its description, as required by applicable law and our Return & Refund Policy.

European Union consumers are protected by the applicable legal guarantee of conformity, which is generally at least two years from delivery and may be longer under national law. Nothing in these Terms limits that guarantee or any other mandatory product-safety or consumer remedy.

SECTION 8 - INTELLECTUAL PROPERTY

The Services and their content, including trademarks, trade names, text, graphics, photographs, video, audio, designs, and page arrangements, are owned by or licensed to ChillZone, Shopify, or their respective rights holders and are protected by applicable intellectual-property laws.

You may use the Services for lawful personal and non-commercial purposes. Except where permitted by law or with prior written authorisation from the relevant rights holder, you must not reproduce, distribute, modify, republish, publicly display, sell, or exploit protected content from the Services.

ChillZone names, logos, product names, designs, and slogans may be trademarks of ChillZone or their respective owners. Shopify's names and marks belong to Shopify or its licensors.

SECTION 9 - OPTIONAL TOOLS AND FEATURES

We may provide access to optional tools or features operated by third parties. Those services may be subject to separate terms and privacy policies. To the extent permitted by law, ChillZone is not responsible for third-party services that it does not control. This section does not limit any responsibility that ChillZone cannot lawfully exclude.

New tools, features, or services added to the Website will form part of the Services and will be subject to these Terms unless separate terms are presented.

SECTION 10 - THIRD-PARTY LINKS

The Services may contain links to websites, applications, or services operated by third parties. ChillZone does not control those third-party services and is not responsible for their independent content, security, availability, or privacy practices. Review the third party's terms and privacy policy before using its service or providing personal information.

This section does not apply to payment providers, carriers, suppliers, or other partners to the extent that ChillZone remains legally responsible for its own obligations or for the performance of the customer contract.

SECTION 11 - RELATIONSHIP WITH SHOPIFY

The store is powered by Shopify, which provides ecommerce, hosting, checkout, account, analytics, fraud-prevention, and related technology. Purchases made from ChillZone are contracts between the customer and ChillZone, not between the customer and Shopify.

Shopify may process personal information as described in our Privacy Policy and Shopify's applicable privacy notices. Nothing in this section removes any responsibility that ChillZone has as the seller or any responsibility that Shopify has under applicable law.

SECTION 12 - PRIVACY AND COOKIES

Our processing of personal information is described in our Privacy Policy at https://chillzonehome.store/policies/privacy-policy.

Information submitted through the Services may be processed by Shopify and disclosed to payment providers, suppliers, fulfilment partners, carriers, customs providers, fraud-prevention services, and other service providers where necessary for the purposes described in the Privacy Policy.

Where required by law, non-essential analytics, advertising, or similar technologies will not be activated until the customer provides the required consent. Available privacy choices may be exercised through the Website's privacy settings or by contacting support@chillzonehome.store.

SECTION 13 - COMMUNICATIONS AND FEEDBACK

We may send service-related communications concerning orders, payments, accounts, delivery, returns, refunds, safety, or support requests. Marketing communications are sent only where permitted by law, and recipients may unsubscribe using the link in a marketing message or by contacting us.

If you voluntarily submit a review, suggestion, or other feedback, you grant ChillZone a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, and display that feedback for operating, improving, and promoting the Services, subject to applicable privacy, consumer, and intellectual-property laws.

You confirm that you have the necessary rights to submit the feedback and that it does not unlawfully infringe another person's rights. ChillZone may moderate or remove unlawful, misleading, abusive, or infringing content where permitted by law.

SECTION 14 - ERRORS, INACCURACIES, AND AVAILABILITY

The Services may occasionally contain typographical errors, inaccuracies, or omissions concerning descriptions, prices, promotions, shipping charges, delivery estimates, or availability. We may correct such information and update the Services.

Before an order is accepted, we may contact you to correct an error or decline the affected order. After acceptance, any correction, cancellation, or proposed change will be handled in accordance with the customer contract and applicable law. If we lawfully cancel an accepted paid order, we will refund the affected amount to the original payment method without undue delay.

SECTION 15 - PROHIBITED USES

You may use the Services only for lawful purposes. You must not use the Services to:

- violate applicable law or another person's rights;
- submit false, fraudulent, or misleading information;
- transmit malware or harmful code;
- interfere with the security, availability, or proper operation of the Services;
- collect personal information unlawfully;
- send spam, phishing messages, or unauthorised advertising;
- impersonate another person or misrepresent your identity or authority;
- infringe intellectual-property, privacy, publicity, or other rights; or
- bypass access controls, fraud-prevention measures, or technical restrictions.

Automated tools and agents must comply with applicable law, published technical restrictions, and reasonable measures used to protect the Services. They must not conceal automated activity, circumvent CAPTCHAs or access controls, or disrupt the Services.

SECTION 16 - SUSPENSION AND TERMINATION

We may restrict, suspend, or terminate access to all or part of the Services where reasonably necessary to address suspected fraud, security threats, unlawful conduct, material breach of these Terms, or risks to customers, ChillZone, Shopify, or other parties.

Suspension or termination of access does not remove obligations relating to an accepted order and does not limit mandatory rights to delivery, cancellation, withdrawal, repair, replacement, price reduction, refund, data protection, or legal redress.

Provisions that by their nature should continue after termination, including intellectual property, payment obligations, privacy, liability, governing law, and dispute provisions, will remain in effect.

SECTION 17 - DISCLAIMERS

We do not guarantee that the Website will always be uninterrupted, error-free, or available. We may temporarily suspend access for maintenance, security, technical, or operational reasons.

General informational content on the Website is provided for convenience and is not professional advice. Customers should rely on the product description, order confirmation, and policies applicable to their purchase.

To the fullest extent permitted by law, any warranties or conditions not expressly stated in these Terms are excluded. However, nothing in these Terms excludes or limits mandatory warranties, legal guarantees, conformity requirements, product-safety duties, or other consumer rights that cannot lawfully be excluded.

SECTION 18 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, ChillZone will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed or for losses caused solely by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence where applicable, death or personal injury caused by negligence, breach of mandatory consumer rights, or failure to provide a remedy required by law.

Nothing in this section limits ChillZone's obligations concerning accepted orders, delivery risk, damaged or non-conforming goods, cancellation, withdrawal, refunds, privacy, or product safety.

SECTION 19 - CUSTOMER RESPONSIBILITY FOR MISUSE

To the extent permitted by law, you are responsible for direct losses reasonably caused by your unlawful misuse of the Services, intentional violation of another person's rights, fraud, or material breach of these Terms.

This section does not require a consumer to compensate ChillZone for losses caused by ChillZone, Shopify, a supplier, a carrier, or another service provider, and does not shift to the customer any responsibility that ChillZone must bear under applicable law.

SECTION 20 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted or severed to the minimum extent necessary. The remaining provisions will continue in effect.

SECTION 21 - NO WAIVER AND ENTIRE AGREEMENT

Failure to enforce a provision of these Terms does not waive the right to enforce it later.

These Terms, the policies incorporated above, the applicable product page, checkout information, and the accepted order confirmation form the agreement between the customer and ChillZone concerning the purchase. A specific product term or policy controls the subject it specifically addresses, and mandatory law always prevails.

SECTION 22 - ASSIGNMENT

You may not transfer your account or contractual obligations without our prior consent, except where applicable law permits otherwise.

ChillZone may transfer its rights or obligations as part of a lawful sale, restructuring, financing, or transfer of the business, provided that the transfer does not reduce the customer's mandatory rights or remedies. We will provide notice where required by law.

SECTION 23 - GOVERNING LAW AND DISPUTES

These Terms and contracts with ChillZone are governed by the laws of the Kyrgyz Republic, without excluding any mandatory consumer protection that applies in the customer's country of habitual residence.

Nothing in this section deprives a consumer of the right to bring a claim before a court or use a dispute-resolution mechanism available under mandatory applicable law. Before starting formal proceedings, customers are encouraged, but not required, to contact support@chillzonehome.store so that we can try to resolve the issue.

SECTION 24 - CHANGES TO THESE TERMS

We may update these Terms to reflect changes to the Services, our business, legal requirements, or service providers. The revised Terms will be published on this page with an updated date.

Changes will apply prospectively unless applicable law permits otherwise. They will not retroactively reduce rights under an order accepted before the change. Where required by law, we will provide additional notice of material changes.

SECTION 25 - CONTACT INFORMATION

Legal seller and data controller:
Individual Entrepreneur Nizam Kenzhebekovich Duisheev, trading as ChillZone

Registration date:
May 17, 2024

Registered address:
49 Toktogul Street
Birdik Village, Dostuk Aiyl Aimak
Alamudun District, Chuy Region
Kyrgyz Republic

Email:
support@chillzonehome.store

Telephone:
+996 999 980 505

Website:
https://www.chillzonehome.store

The registered address is our legal business address and is not a return warehouse. Do not send products to this address unless ChillZone specifically instructs you to do so. Authorised return instructions and the correct return address are provided after a return request is submitted in accordance with our Return & Refund Policy.